Microsoft Dynamics 365 Field Service
Looking to streamline your service operations, reduce downtime, and empower your field technicians? Dynamics 365 Field Service is a cloud-based solution that enables organizations to deliver intelligent, proactive, and connected service experiences.
Field teams today face complex service demands—ranging from unpredictable equipment failures to rising customer expectations for rapid, personalized support. Dynamics 365 Field Service helps businesses evolve from reactive to predictive service models using AI, IoT, and real-time collaboration. From intelligent scheduling to remote troubleshooting, it equips your team with everything needed to resolve issues faster and exceed customer expectations.
Capabilities
Discover features that boost service efficiency and customer satisfaction with Dynamics 365 Field Service:
Work Order Management
Create and manage detailed work orders that track all necessary steps, assets, and parts. Automate workflows from service request to completion.
AI-Powered Scheduling
Assign the right technician at the right time with intelligent scheduling based on skills, location, availability, and service priorities.
IoT-Enabled Asset Monitoring
Leverage connected devices to detect, diagnose, and resolve issues before customers even notice them. Enable predictive maintenance.
Mobile Technician Tools
Empower field technicians with a robust mobile app that provides real-time job details, route guidance, asset histories, and offline access.
Remote Assist and Mixed Reality
Enable technicians to solve complex issues faster using Microsoft HoloLens or mobile devices to collaborate with remote experts via video calls and annotations.
Copilot in Field Service
Boost technician productivity with AI-powered Copilot features—summarize work orders, suggest next actions, and streamline service updates using natural language.
Benefits
Some of the benefits of using Dynamics 365 Field Service are:
Pricing
Choose the right plan for your organization’s needs and scale with ease.
Consulting Services | FastTrack and Packaged Support
As an official Microsoft partner, Defacto Infotech helps organizations unlock the full potential of Dynamics 365 Field Service. Whether you’re looking to modernize field operations or empower technicians with intelligent tools, our consulting services ensure a seamless journey from strategy to success.
Planning
We assess your service delivery needs and operational challenges to design a tailored field service solution aligned with your goals and budget.
Implementation
Deploy Dynamics 365 Field Service with minimal disruption—our experts ensure smooth integration across your scheduling, dispatching, and mobile workforce operations.
Customization
Adapt Field Service to your workflows, asset types, SLA models, and customer requirements with advanced configurations and custom app extensions.
Optimization
Maximize technician efficiency and customer satisfaction through ongoing support, training, automation, and performance tuning.
FastTrack
Gain access to Microsoft FastTrack—complimentary guidance to help accelerate deployment, adopt best practices, and ensure long-term success.
Customer story
See how real customers use Dynamics 365 Field Service to deliver proactive, connected service experiences and drive operational excellence.
What's new
Keep up with the latest features and enhancements in Dynamics 365 Field Service. Here are some of the recent updates:
Copilot Enhancements
Now includes deeper summarization and intelligent suggestions to help technicians close tickets faster.
Modern Scheduling Interface
An intuitive, AI-driven scheduling board simplifies resource management.
Related info
Here are some related products and resources that you may find useful:
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